I like EWC and have been going for years, but they are awful at customer service. I was charged inaccurately for a package and have reached out via their website AND corporate phone number several times with NO response. I also reached out via their store phone number but was told it's a situation that needs to be resolved through corporate. It's very surprising to me that they would not want to remedy the situation.
I love my waxer, Melana! Would give her 10 stars if possible! I have to say, the front staff here needs A LOT of customer service training. Just about every visit here is stressful. The girls are beyond rude and tend to mess up appointments. I'm here once a week and it seems the frint staff turnover is quite high. Wonder why.
First time at this location. Staff was friendly, and reception area had 6 other customers. Was takem back on time and Jackie was very welcoming and made me feel comfortable. Will be returning
I had my first professional wax today and it was a completely awesome experience. The ladies at the front desk were professional and friendly, and young lady who did my wax was friendly, and personable. Yana completely put me at ease I kind of expected to freak out because it can be painful and I'm showing my private parts to a complete strangers but there was no awkwardness. I'll definitely will be keeping my appointments.
Had been there for the first time. The facility was well maintained. Was taken on time. Staff was friendly. Will recommend for those who are looking for a hygienic place for waxing.
European Wax Center is a US Hair Care Studio based in Lawrence Township, New Jersey. European Wax Center is located at 3371 US Highway 1, Lawrenceville, NJ 08648, USA.
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